All of the equipment purchased from VoIPPlus is plug-n-play ready so there is no need for any additional configuration. Some network settings (router settings) may need to be adjusted. We always do our best to have you up and running. Customer support is an important part of our philosophy. We’ll do our best to help you no matter the type of equipment you are using. *** Third party equipment may need specific technical assistance that may result in additional one time fees***
Our live support hours by phone are from 9am to 5pm CST (Central standard time). However, we do have staff attending your email requests (email@example.com) beyond these support hours.
We support SIP and IAX2.
G.711 (μ-law / pcmu) , G.729 and GSM.
Yes we do provide service in every country. We are an A-Z VoIP service provider. We always do our best to find and keep quality working routes. If you were to experience some problems with a particular destination, let us know and we’ll make everything possible to fix the problem.
No hidden Fees. No additional charges.
We use e911 (Enhanced 911) and are 100% compliant with FCC and CRTC and cover 100% of USA/Canada.
We accept PayPal, Debit, Credit Cards and Check.
At the moment, we have DID numbers available for USA in 49 states and 4 provinces of Canada. We also have USA toll free numbers. We have international DIDs available in 30 countries.
Yes, you can access your Call Details report online. It is updated every 60 seconds.
Our main office is located in Rockford, Illinois.
We do not accept dialer traffic at this time.
Yes. VOIPPLUS is capable of handling call center volume traffic.
On our premium route, All US/Canada destinations will receive proper caller-id. On the value route, we can not guarantee caller-id will pass 100% of the time but it should in most cases.
For your convenience, we support 3 standards. 011 Prefix, 00 Prefix and direct country code. For example, to call to UK you can use 01144+number, 0044+number or 44+number. To call to USA you can use 1+Area Code+Number or 001+Area code+number.